Our products are accurate and sensitive detection and measuring devices— gold detectors, geophysical measuring equipment and metal detectors that utilize various scientific systems. They are designed to examine ground and soil layers through advanced transmission and receiving systems as well as digital and frequency signal processing, operating across different frequency levels and bands. Due to their sensitive nature, these products must be handled with utmost precision and care. Please ensure that you carefully follow the instructions provided in the user manual before initiating any use.

1. Delivery Time and Cancellation Rights

  • Delivery Delays:
    If the delivery of your product exceeds 15 days from the date of purchase, you have the right to cancel your purchase and demand a refund. This policy applies unless there is a prior agreement between you and our company that specifies a particular delivery date for the goods or product.

2. Defective or Damaged Products

  • Inspection Upon Receipt:
    When you receive your product, please inspect it immediately for any signs of damage or defects. This includes, but is not limited to, issues such as:

    • Breakage: Any broken parts or physical damage.
    • Scratches: Noticeable scratches or surface damage.
    • Signs of Aging: The product appears old or worn.
    • Component Damage: Any part of the product is damaged or missing.
    • Operational Failures: The product does not function as intended.
    • Power System Malfunctions: Any failure within the power or charging system.
    • Screen Damage: A broken or unresponsive screen.

  • Immediate Action Required:
    If any of the above issues are present, you must contact our company immediately. Inform us of the defect or damage so that we can take appropriate action. You then have the following options:

    • Return for Refund: Return the product for a full refund.
    • Replacement Option: Negotiate with our company to replace the defective product with another unit, should you prefer a replacement over a refund.

3. Usage Guidelines and Return Conditions

  • Proper Usage:
    Our company’s products are designed to perform accurately when used correctly. Please note that we do not guarantee the results of the product if it is used incorrectly. To ensure the best performance:

    • Always adhere to the usage instructions provided in the user manual.
    • Handle the product with the precision and caution it requires.

  • Procedure for Returning a Product:
    If you wish to return a product due to unsatisfactory performance, you must:

    1. Provide a Clear Explanation:
      Explain the specific reason for the return, detailing any issues experienced.

    2. Demonstrate Correct Usage:
      If your dissatisfaction is related to the results, you are required to prove that you have been using the product correctly. This must be demonstrated through a clear video recording showing the proper method of use.

  • Outcome Based on Investigation:

    • If Usage is Correct:
      If it is proven that you have used the product as instructed but still encounter errors or unsatisfactory results, you are entitled to contact our company for a return and refund, or to opt for a product replacement.

    • If Incorrect Usage is Proven:
      Should it be established that the product was not used according to the provided guidelines, our company reserves the right to refuse any refund requests.

4. Additional Conditions and Analysis

  • Customer Responsibility:
    As a trusted customer, it is imperative to be honest and realistic in your usage of our products. Do not use the product, complete your tasks, and then claim that it is defective or fails to meet the specified criteria.

  • Operational Analysis:
    In cases of refund requests, our company retains the right to analyze the device’s operating period. If this analysis reveals that the product has been significantly consumed or used:

    • The product will be considered free of defects since its usage might have impacted its performance.
    • A refund will be refused because the product, now used, cannot be resold as new.

  • Partial Refund for Used Products:
    If a refund is still necessary under such circumstances, the company will issue a refund amounting to half of the product’s original price. This adjustment accounts for the product being resold as a used item rather than a new one.

5. Our Commitment

We deeply value our customers and are committed to ensuring your complete satisfaction. Our policies are designed to be transparent and fair, protecting both your interests and our commitment to quality. We appreciate your understanding and cooperation in adhering to these guidelines, which are in place to ensure the continued reliability and performance of our products.

Thank you for choosing our products. We are confident that our commitment to quality and customer satisfaction will leave you with a positive and trustworthy experience.