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FAQS

1 - DID YOUR PRODUCT HAVE WARRANTY?

Yes, 3 years warranty on all products inside and outside Turkey

2- IS THERE A GUARANTEE FOR THE OPERATION OF DEVICE ?

Yes, all devices have guaranteed to work effectively

3 - SHIPPING IS AVAILABLE ?

Shipping and delivery available to all countries

4 - ARE THERE VIDEOS FOR DEVICES ?

Yes, please visit our page in YouTube ( https://www.youtube.com/user/MWFDETECTORS )

5 - IS THERE ANY TRAINING FOR USING THE EQUIPMENT ?

We Provide the customer with User Manual and CD Education in English, Arabic, Turkish

6 - CAN DEVICE BE RETRIEVED IF IT DOES NOT WORK EFFECTIVELY ?

Yes, on condition proved that in video there is target and devices can’t work efficiency

7 - CAN WE MAKE TEST FOR DEVICE BEFORE BUYING ?

Yes, there is outside test with extra cost

8 - VISITING AVAILABLE TO YOUR COMPANY LOCATION ?

Yes, our work days from Monday until Friday 9:00 till 19:00 on Saturday from 9:00 till 15:00

9 - YOUR DEVICES ARE EASY TO WORK AND CARRY ?

All our device is easy to used and carry and it’s easy to handle by anyone because it is uncomplicated

10 - DO YOU HAVE GUARANTEE THAT I WILL RECEIVE PRODUCT WITHOUT ANY PROBLEMS ?

Yes, we guarantee the arrival of the device, and the safety of arrival will be our responsibility, if you receive product with any problems, we will take responsibility for this

11 - DID MAINTENANCE AVAILABLE FOR PRODUCT ?

Yes, there is technical services for all products, In case of any damages

12 - IF I HAVE ANY DAMAGE ON THE DEVICE. WHAT SHOULD I DO ?

You must communicate with us directly to send the device for maintenance, it will be maintained and sent to you within a maximum of one week, or contact our official distributor in your country.

13 - DO YOUR DEVICES DETECT ALL SIZES ?

Yes. it discovers all the quantities and sizes

14 - IS IT POSSIBLE TO DETERMINE TARGET THAT I WANT SEARCHED FOR ?

Yes, you can choose the target you want to search for, also choose the depth and distance

15 - DID ELECTRICAL AFFECT THE WORK OF DEVICES ?

High pressure areas may affect the accuracy of the results and data

16 - DID NATURE OF THE EARTH, WHETHER, ROCK OR OTHER AFFECT THE WORK OF DEVICES ?

No, our detectors have Automatic Tuning System (ATS), this system provides accurate results and certain in all types of soils.

17 - DID THE HIGH FREQUENCIES WAVE EFFECT THE WORK OF DEVICES ?

Devices have Internal signal filtering systems, to avoid any confusion resulting from any high ranges frequency of radio waves are present in the air, which affect at many other devices.

18 - IN CASE THERE IS MORE THAN ONE TARGET, HOW DEVICE CAN LOCATE EACH ONE ?

The device goes to the nearest and largest target

19 - HOW MANY HOURS DEVICES CAN WORK ?

devices can work for long hours, its different from device to other

20 - ARE THERE OTHER BRANCHES AROUND THE WORLD ?

MWF have many distributors over the world, you can take look in the STORE LOCATOR section ( Be Distributor )

21 - HOW CAN I MAKE ONLINE PAYMENT ?

There are many methods for payment:

– bank transfer payment

– Payment by credit card

– direct payment in our main location in Istanbul or in

our official distributors in all over the world

22 - HOW CAN I MAKE ONLINE PAYMENT ?

– Choose the device you want to buy and click Add to Cart

– Go to the cart box at the top of the screen and choose checkout

–  Click on the checkout (you can complete the process by registering on the site or without registration)

–  You will see several fields. Fill all the fields with your own information and then go to the next step

–  You will see two options to complete purchase process the first option is Direct Bank Transfer the second option is Payment by Credit Card, Choose the method you want to buy and then click on the box   I’ve read and accept the terms & conditions then move to the last step to confirm the request

–  If you choose payment by credit card, you will see in the screen 4 boxes, first the card holder name, second card number, Third Card Expiration Date, fourth Security Code, fill it all and then click on the next step

23 - AFTER PURCHASE. HOW LONG SHIPMENT PROCESS TAKE ?

From 5 till 7 works days

24 - IS THERE INSTALLMENT TO BUY THE PRODUCT ?

No, payment method is cash

25 - WHAT THE NAME OF SHIPPING COMPANIES ?

TNT, UPS, DHL

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