General conditions

The following terms and conditions set forth the limited warranty provided by MWF Detectors to consumers and end users worldwide. This warranty applies to products offered by MWF Detectors in global markets and covers products issued from the beginning of 2020 to the present date.

This warranty is valid for the consumer who legally acquires ownership of the product. Consumers who rent or borrow an MWF Detectors product should contact the rental company or lender to determine the applicability of this warranty.

Important Notice: This warranty is a voluntary manufacturer warranty that grants the consumer rights and provisions in addition to the statutory rights provided by law. It does not affect the consumer’s rights under the national and local laws of their country relating to the sale of goods.

MWF Detectors reserves the right to modify the warranty terms between the parties without prior notice. Registered customers will receive notifications of any changes via our website or email.

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2. Warranty Coverage & Periods

A. Standard Warranty Periods

MWF Detectors offers the Gold Warranty Card as standard, providing 3 years of coverage. This warranty covers the main electronic control unit and electronic search units supplied with the products, including free maintenance for sudden malfunctions within the warranty period.

Extended Warranty: Users may request the Platinum Warranty Card, which extends coverage to 5 years. The Platinum Card can be requested at the time of purchase or through an authorized distributor, for an additional fee.

B. What This Warranty Covers

MWF Detectors warrants that the product is free from manufacturing defects and material defects under proper workmanship, from the date of original purchase by the owner. MWF Detectors guarantees the return or replacement of products with proven manufacturing defects or malfunctions.

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3. Nature of Detection Device Performance

Important Disclaimer: Metal, gold, and water detection devices are auxiliary technical tools, not precision measuring instruments. Their results depend on several factors:

• Soil composition and geological conditions of the target area
• Operator skill, experience, and familiarity with the device
• Proper setup, calibration, and configuration per the user manual
• Environmental factors (humidity, temperature, electromagnetic interference)

MWF Detectors does not guarantee specific field results in all environments. Failure to locate targets or obtain results does not constitute a technical malfunction and is not covered under this warranty.

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4. Warranty Activation & Device Registration

A. Activation

The warranty period begins from the date of electronic registration of the device through the official MWF Detectors website. Registration is a mandatory requirement to activate warranty services and technical support.

B. Registration Deadline

The device must be registered within 14 days of confirmed delivery. If registration is not completed within this period, the device will be subject to technical inspection only upon a malfunction claim, and the owner will not benefit from full warranty services.

C. Pre-Delivery Inspection

All devices are technically inspected and tested before shipping or delivery to verify their technical integrity and compliance with approved specifications. This inspection serves as evidence of the device’s condition upon leaving MWF Detectors facilities.

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5. Warranty Terms & Conditions

A. Full Warranty Rights

The customer is entitled to full warranty rights provided they maintain the product, adhere to the operating and storage methods described in the user guide, and register the product upon receipt.

B. Warranty Void Conditions

The warranty shall be voided in the following cases:

• Misuse, abuse, or exposure to direct impacts or shocks
• Exposure to water, submersion, or humidity exceeding specifications
• Improper storage or exposure to temperatures outside the specified range
• Repair or servicing at unauthorized workshops or service centers
• Use of non-standard or incompatible electric chargers
• Tampering with, modifying, or altering the product’s contents or design
• Use of non-genuine accessories or spare parts
• Normal wear and tear from regular use
• Damage caused by natural disasters or force majeure events

Refurbished or tampered products are not covered by this warranty. Any attempt to alter the product’s contents or design voids the warranty in its entirety.

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6. Defect Claim Procedure

In the event of a suspected technical malfunction, the customer must follow one of the procedures below:

• Submit a clear video documenting the issue in detail to MWF Detectors customer support
• Return the device for technical inspection at MWF Detectors or an authorized service center

A device shall not be considered defective unless a formal technical report from the MWF Detectors technical department confirms an actual manufacturing defect.

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7. Remedies for Proven Manufacturing Defects

If a manufacturing defect affecting the core functionality of the device is confirmed through an authorized technical inspection, MWF Detectors shall, at the discretion of the technical department, provide one of the following remedies:

• Repair the device at no cost during the warranty period
• Replace it with an equivalent new or certified refurbished device
• If repair or replacement is not feasible, refund the original purchase price of the device

Limitation of Liability

MWF Detectors’ liability is strictly limited to the remedies stated above. The company shall not be liable for any additional compensation, indirect or consequential damages, lost profits, operational costs, field results, or damages of any kind arising from the use or inability to use the product.

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8. Conditions Not Considered Manufacturing Defects

The following are not considered defects covered by this warranty:

• Failure to achieve satisfactory field results
• Misuse or incorrect setup of the device
• Failure to follow the operating and user manual
• Use of non-genuine accessories or spare parts
• Damage from breakage, moisture, impacts, or unauthorized modifications
• Excavation and drilling errors resulting from the user’s failure to follow proper methods

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9. Results & Efficacy

All products sold and offered by MWF Detectors have been tested by the company and its accredited experts before being placed on the market. They are proven and tested devices with actual results.

Misunderstanding or incorrect use of the device leads to negative results. Such negative outcomes are the responsibility of the user, and MWF Detectors bears no liability for them.

MWF Detectors guarantees accurate results when the user adheres to the working methods and instructions described in the user guide. Any method of use not described in the attached guide is not considered correct usage.

Drilling & Excavation Errors: If the user believes the error is due to product accuracy, they must provide a video or documented evidence proving their correct usage and that the error originated from the product. In such a case, MWF Detectors guarantees a replacement or refund.

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10. Return Policy

• Devices that have been used in the field for search and exploration purposes are not eligible for return
• Return requests due to failure to achieve field results will not be accepted
• Returns are accepted exclusively in the case of a proven manufacturing defect within the warranty period

Statutory Right of Withdrawal: For distance purchases (online, phone, etc.), consumers may be entitled to a statutory right of withdrawal under the applicable consumer protection laws of their country. This right typically allows cancellation within 14 days of receiving the product, provided it is unused and in its original condition with all accessories and packaging. This statutory right cannot be restricted by any contractual term. Please refer to your local consumer protection regulations for specific details.

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11. Dispute Resolution & Governing Law

A. Governing Law

This warranty and its terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without prejudice to any mandatory consumer protection provisions of the consumer’s country of residence that may apply under applicable international private law rules.

B. Dispute Resolution Mechanism

In the event of any dispute arising between the parties, the parties shall first attempt to resolve the matter through amicable mediation within 30 days. If an amicable resolution cannot be reached, either party may submit the dispute to the competent consumer arbitration boards or consumer courts in Turkey, or the consumer may exercise their right to bring proceedings before the competent courts in their country of residence in accordance with applicable local laws.

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12. Force Majeure

MWF Detectors shall not be held liable for any delay or failure to fulfill its obligations under this warranty if such delay or failure results from circumstances beyond its reasonable control, including but not limited to: natural disasters, war, armed conflict, pandemics, trade embargoes, supply chain disruptions, government orders, sanctions, and labor strikes.

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13. Product Authenticity Verification

A. Purchasing a Used Product

When purchasing a used MWF Detectors product from a private owner, ensure that you receive the warranty card and verify that the product is registered using the warranty card number and serial number through the verification page on our website. If the product is not documented in our database, it may not be genuine and you should refrain from purchasing it.

B. Verifying a New Product

If you purchase an MWF Detectors product and discover upon registration that it is already registered under another person’s name, the product is used and not new. Please contact the agent, distributor, or dealer from whom you purchased the device.

C. Counterfeit Products

We welcome reports of counterfeit products in the market. Reporters will be rewarded by MWF Detectors. If you have purchased a counterfeit product, please contact us and our legal team will assist you. Always purchase MWF Detectors products through the authorized distributors and agents listed on our website.

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14. Electronic Acknowledgment & Consent

By completing the device registration process, the customer acknowledges and agrees to the following:

• Has read and understood this Warranty and Return Policy in its entirety
• Agrees that the device is an auxiliary tool and that field results are not guaranteed
• Agrees to the technical inspection procedure in the event of a malfunction claim
• Understands that the company’s liability is limited to repair, replacement, or refund of the device value only upon proof of a manufacturing defect
• Agrees to the governing law and dispute resolution mechanisms set forth in this policy

This registration constitutes an explicit and legally binding electronic consent in accordance with applicable electronic commerce and consumer protection regulations.

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Thank you for your trust in MWF Detectors products